Customer Service:

Treat the client the way that you want to be treated.  This means going the extra mile to do the little things that are sometimes hard to see to add value over the long term.  Setting realistic expectations about setting and working towards long term goals and acting in your clients best interest as a…

Maker’s Schedule, Manager’s Schedule

One reason programmers dislike meetings so much is that they’re on a different type of schedule from other people. Meetings cost them more. There are two types of schedule, which I’ll call the manager’s schedule and the maker’s schedule. The manager’s schedule is for bosses. It’s embodied in the traditional appointment book, with each day cut into one hour intervals.…